Refund Policy


We hope you are happy with your purchase at Sunflower Musk. If for any reason you are unsatisfied, please contact us at info@sunflowermusk.com within 14 days of receiving the product so we can handle it appropriately


Unfortunately, we will not be able to refund items beyond 14 days of arrival.  
To be eligible for a return, item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@sunflowermusk.com and send your item to: 2383 N Main St suite 306 Walnut Creek California US 94596-3551.
 
Shipping
To return your product, please mail it to: 2383 N Main St suite 306 Walnut Creek, California US 94596-3551
You will be responsible for paying for your own shipping costs for returning your item. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.